Support hours and how to contact us

Published 2026-10-24 Updated 2026-10-24 Read in Chinese

Support hours

Monday to Friday, 09:00-18:00 (Taiwan time, excluding national holidays). We reply to general questions within one business day.

How to reach us

Ticket: log in to the portal and open a ticket. This keeps the most complete record.
Web call: call straight from your browser on the Web call page in the portal.
Phone: 05-362-2288
Email: support@leyun.tw

Support phone calls and web calls are recorded in full to ensure service quality.

Forgot your password

On the login page select Forgot your password? and enter the email you registered with. We send you a reset link. Each link works only once; if it has expired, request a new one.