Knowledge base
How-to guides and answers for Leyun services.
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Support hours and how to contact us
Monday to Friday, 09:00-18:00. We reply to general questions within one business day.
Support and tickets Published 2026-10-24 -
What happens if a renewal bill is not paid in time?
The service is suspended 7 days after expiry and restored once paid; it is terminated after 21 days suspended, and data is kept for 14 more days.
Billing and invoices Published 2026-10-24 -
Do services renew automatically? How do I turn it off?
Services renew automatically. A renewal bill is created before expiry and paid from your balance first; we never charge your card automatically.
Billing and invoices Published 2026-10-24 -
How are e-invoices issued? Can I use a tax ID?
Invoices can carry a tax ID, go to your mobile barcode carrier, or be donated. Set the default under Invoice details in Settings.
Billing and invoices Published 2026-10-24 -
Which payment methods can I use?
Payments go through ECPay: credit card, ATM virtual account or convenience store payment code.
Billing and invoices Published 2026-10-24 -
What is a web call and how do I use it?
Call our support team straight from your browser. No phone needed, just a microphone.
Support and tickets Published 2026-10-24 -
How do I open a ticket? Can I attach screenshots?
Open a ticket in the portal and every update and reply stays on that one ticket.
Support and tickets Published 2026-10-24 -
How do I link LINE to get service notifications?
Once LINE is linked, notifications for new tickets, replies and closed tickets go straight to LINE.
Account and notifications Published 2026-10-24