How do I link LINE to get service notifications?
Once you link LINE, notifications for new tickets, support replies and closed tickets are sent straight to your LINE.
How to link
- Log in to the portal and open LINE account under Settings.
- Select Link LINE. You go to the LINE authorization page and come back to the portal automatically when it is done.
- Add our official account @leyun.tw as a friend. Without that, LINE notifications cannot reach you.
You can also open the portal from the official account's menu and log in to your portal account once to link it.
Common situations
- "This LINE account is already linked to another account": one LINE account can be linked to only one portal account. Unlink it from the original account first.
- You do not want LINE notifications: turn off ticket notifications on the LINE account page. Ticket emails keep coming after you turn it off.
- Unlinking: select Unlink on the same page. You can link again at any time.