What happens if a renewal bill is not paid in time?

If the renewal bill is still unpaid when a service expires:

1. 7 days after expiry: the service is suspended. We email you a reminder before that happens.
2. Paid while suspended: the service is restored.
3. Still unpaid 21 days after suspension: the service is terminated.
4. After termination: data is kept for another 14 days. After that it may be deleted, and deleted data cannot be recovered.

If a plan's description says otherwise, the plan description applies. If you run into trouble paying, please open a ticket or call us as early as you can and we will help you sort it out.